Which of the following should be used in subject lines for problem-solving messages?
A) Placing the request for action in the subject line
B) Using a negative subject line to emphasize the problem
C) Using a benefit which is likely to help the audience
D) Avoid using a common ground in the subject line
E) Avoid using a neutral subject line

Question

Quizplus · Accepted Answer

In problem-solving messages, one can use a common ground or a benefit, something that shows the audience that the message will help them. Although the first paragraph of a message may be negative in a problem-solving message, the subject line should be neutral or positive.

Which of the Following Should Be Used in Subject Lines