Which of the following is a static touch point?
A)newspaper advertisement
B)e-mail
C)call centre
D)salesperson

Question

Quizplus · Accepted Answer

Levels of customer satisfaction at each touch point can be a better measure of customer loyalty than just measuring overall customer satisfaction.Whether human (such as sales staff or a call centre), interactive (such as websites, e-mail, or Twitter), or static (such as radio or newspaper ads), each touch point is an opportunity to improve customer experience.

Which of the Following Is a Static Touch Point