Gulf Satellite has restructured its procedures for service calls, reducing the number of steps involved so that employees can finish each call faster.Gulf has engaged in reduced cycle time.

Question

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TQM puts emphasis on increasing the speed with which an organization's operations and processes can be performed.This is known as reduced cycle time, or reduction in steps in a work process, such as fewer authorization steps required to grant a contract to a supplier.

Gulf Satellite Has Restructured Its Procedures for Service Calls, Reducing