Role ambiguity occurs when others have inconsistent or conflicting expectations from the focal person.

Question

Quizplus · Accepted Answer

Role ambiguity occurs when "members of the role set fail to communicate to the focal person expectations they have or information needed to perform the role, either because they do not have the information or because they deliberately withhold it." People experience role ambiguity when they do not know what is expected of them. Role conflict occurs when others have inconsistent or conflicting expectations from the focal person.

Role Ambiguity Occurs When Others Have Inconsistent or Conflicting Expectations