Effective managers monitor the pulse of work groups by regularly communicating with known organizational moles.
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Q19: Encoding occurs when the receiver receives a
Q20: Jargon is an example of a personal
Q21: Formal communication occurs only through vertical channels.
Q22: Listening is an active process.
Q23: Good listeners resist listening to presentations of
Q25: Informal communication channels include the grapevine and
Q26: Leaning forward is a nonverbal cue that
Q27: Horizontal communication is a two-way flow of
Q28: Inconsistencies between nonverbal signals and verbal messages
Q29: Men are more likely to temper criticism
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