In the context of a business environment, bad news skills refer to:
A)the skills necessary to deliver bad news to the customers but still retain their business and goodwill.
B)the ability to receive bad news without being emotional or sentimental.
C)the ability of gossipmongers to spread rumors within an organization.
D)the required skills to bluntly deliver bad news to clients without wasting time sugarcoating the news.

Question

Quizplus · Accepted Answer

Bad news skills involve the ability to communicate unfavorable information or decisions in a way that maintains a positive relationship with the recipient, aiming to retain their business and goodwill.

In the Context of a Business Environment, Bad News Skills