Functional conflict:
A) Should be minimized
B) Is more likely to make people defensive and competitive
C) Serves the interests of the organization
D) Is a method of alternative dispute resolution
E) Should always be resolved by using an integrative conflict handling style

Question

Quizplus · Accepted Answer

Functional conflict is a constructive form of conflict that serves the interests of the organization by bringing underlying issues to the surface and stimulating creative problem-solving. It is different from dysfunctional conflict, which has a negative impact on individuals and the organization. Therefore, functional conflict should not be minimized but rather embraced and managed appropriately.

Functional Conflict