Which of the following points is not true about Joseph Juran?
A) Juran is the author of the Quality Control Handbook
B) Juran believes that upper management should establish specific goals to be reached
C) Juran espoused the philosophy of zero defects
D) Juran believes that upper management should establish plans for reaching goals
E) Juran believes upper management should base rewards on results achieved

Question

Quizplus · Accepted Answer

Joseph Juran was a major proponent of quality improvement and Total Quality Management, but he did not espouse the philosophy of zero defects. This philosophy was largely promoted by Philip Crosby.

Which of the Following Points Is Not True About Joseph