Which of the following is not one of Deming's fourteen points?
A) Improve constantly and forever the system of production and service
B) Institute training on the job
C) Adopt and institute modern methods of supervision and leadership
D) Drive out fear
E) Use inspection to ensure zero defects

Question

Quizplus · Accepted Answer

Deming emphasized that relying solely on inspection is not an effective way to achieve quality, and that zero defects cannot be guaranteed by inspection alone. Instead, he advocated for improving the system of production and service to prevent defects from occurring in the first place. Therefore, option E, "Use inspection to ensure zero defects," is not one of Deming's fourteen points.

Which of the Following Is Not One of Deming's Fourteen