The voluntary costs of quality include:
A) internal failure costs.
B) external failure costs.
C) appraisal costs.
D) All of these answers are correct.

Question

Quizplus · Accepted Answer

The voluntary costs of quality include appraisal costs, which are incurred to identify defects in products or services before they are delivered to customers. Internal failure costs and external failure costs, on the other hand, are considered involuntary costs of quality because they arise as a result of defects that have already occurred. Therefore, option A and B are incorrect. Option D is incorrect because it includes all three types of costs, whereas the question is specifically asking for voluntary costs.

The Voluntary Costs of Quality Include