Apple iPhones are notorious for cracked screens.When a customer brings one in to an iStore,the employee checks the customer records and may replaces the screen for free.Which step in the control process does this represent?
A)Taking corrective action
B)Measuring performance
C)Comparison of performance to standards
D)Setting performance standards
E)Goal setting

Question

Quizplus · Accepted Answer

Taking corrective action is the step in the control process that involves addressing any deviations from the standards and making changes to improve performance. In this case, replacing the cracked screen for free is a corrective action taken by the iStore employee to address the customer's issue with their iPhone.

Apple IPhones Are Notorious for Cracked Screens