Jon is a manager of a call center unit. He is generally pretty optimistic about his employees and characterizes them as hard-working, conscientious people who just want to be treated with respect while doing their work. We could characterize Jon's view of his employees as being consistent with:
A) Theory X.
B) Theory Y.
C) Theory Z.
D) A Type A personality.

Question

Quizplus · Accepted Answer

Jon's view of his employees as hard-working and conscientious people who just want to be treated with respect while doing their work is consistent with Theory Y. Theory Y assumes that people are internally motivated to do good work and seek out responsibility, and that they will work towards the organization's goals if given the opportunity. Jon's focus on treating his employees with respect also reflects a belief in the importance of a positive work environment and strong interpersonal relationships, which are key tenets of Theory Y.

Jon Is a Manager of a Call Center Unit