The method for a persuasive claim or request for adjustment is to start with the direct approach by stating the basic problem and what has been done about the problem up to that point.Then,it is always best to follow that with a statement of how distressed and angry you are with the product or service because,in this way,the recipient of your claim message knows that you are exasperated and expect satisfaction when the issue is resolved.

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Starting a claim or request for adjustment with expressions of distress and anger can be counterproductive. It's more effective to maintain a professional and courteous tone, clearly stating the problem and what you would like done to resolve it. This approach is more likely to elicit a positive response from the recipient.

The Method for a Persuasive Claim or Request for Adjustment