In situations when your company was at fault,it is always best to be honest and tell the complainant the name of the person in your company who is to blame.Customers are always happy to know who specifically is to blame and always appreciate honesty.

Question

Quizplus · Accepted Answer

While honesty is important in customer service, blaming a specific individual can create legal and morale issues within the company. It's better to accept responsibility as a company and focus on resolving the issue and improving processes to prevent future problems.

In Situations When Your Company Was at Fault,it Is Always