The first wave of technological advance came with the establishment of call centers in other parts of the world.

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The establishment of call centers in other parts of the world marked the first wave of technological advance in the industry. These call centers allowed companies to outsource their customer service operations to countries with lower labor costs while still maintaining high-quality service. This trend began in the 1990s and continues to this day.

The First Wave of Technological Advance Came with the Establishment