Another term that a salesperson might use for a question is a probe.However,probes should only be used when the salesperson knows the answer to the question being proposed.

Question

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Probes are questions that are used to gather information and uncover the customer's needs and preferences. The salesperson might not know the answer to the question being proposed, but they are asking it to gain a better understanding of the customer's situation.

Another Term That a Salesperson Might Use for a Question