Xerox emphasizes _____ by replacing at its own expense any dissatisfied customer's equipment within a period of three years after purchase.
A) management empowerment
B) management-customer synergy
C) customer satisfaction
D) transactional marketing
E) direct selling

Question

Quizplus · Accepted Answer

When customer expectations regarding product quality,service quality,and value-based price are met or exceeded,customer satisfaction is created.

Xerox Emphasizes _____ by Replacing at Its Own Expense Any