Which of the following is an organizational benefit of strong customer relationships?
A)Reduced purchases
B)Lowers switching costs
C)Increases employee job switching
D)Removes a sustainable competitive advantage

Question

Quizplus · Accepted Answer

Strong customer relationships can lead to lower switching costs for customers, which means they are less likely to switch to a competitor's product or service. This can give the organization a competitive advantage and potentially lead to increased revenue and profitability. Reduced purchases, increased employee job switching, and removing a sustainable competitive advantage are not organizational benefits of strong customer relationships.

Which of the Following Is an Organizational Benefit of Strong