Organizations attempt to reduce the inconsistency in the delivery of services through:
A)higher incentives to employees for satisfactory performance.
B)collaboration.
C)the reduction of customer contact points in the service delivery process.
D)standardization and training.

Question

Quizplus · Accepted Answer

Standardization and training are effective methods for reducing inconsistencies in service delivery. By standardizing processes, procedures, and training, organizations can ensure that all employees are delivering the same level of service to customers. This helps to reduce the likelihood of inconsistencies in service delivery. Additionally, providing training to employees can help ensure that they have the knowledge and skills needed to deliver high-quality service consistently. Incentives and collaboration may also be helpful in improving service delivery, but they are not as effective as standardization and training for reducing inconsistencies. The reduction of customer contact points may actually increase inconsistencies as customers interact with different parts of the organization.

Organizations Attempt to Reduce the Inconsistency in the Delivery of Services