Companies have found that using social media can reduce customer service and support costs.Assuming all else is equal,implementing a social media program may help companies increase their:
A)profit margins
B)support costs
C)marketing costs
D)price of goods sold

Question

Quizplus · Accepted Answer

By reducing customer service and support costs, companies can improve their profit margins. This is because they are spending less money on addressing customer complaints and inquiries, which means they can keep more of the revenue generated by their products or services. Furthermore, social media programs can also increase customer engagement and loyalty, which can lead to higher sales and profits in the long run.

Companies Have Found That Using Social Media Can Reduce Customer