An important implication of the balanced scorecard approach is that _______________.
A) managers need to recognize that satisfaction of stockholder demands is their primary job
B) the key emphasis on customer satisfaction and financial goals are only a means to that end
C) managers should not look at their job as primarily balancing stakeholder demands
D) gains in financial performance and customer satisfaction must come at a cost of employee satisfaction

Question

Quizplus · Accepted Answer

A key implication is that managers do not need to look at their job as balancing stakeholder demands. The balanced scorecard provides a win-win approach, increasing satisfaction among a wide variety of organizational stakeholders, including employees (at all levels), customers, and stockholders.

An Important Implication of the Balanced Scorecard Approach Is That