Total quality management is most consistent with
A) bureaucratic control.
B) systematic control.
C) decentralized control.
D) feedforward control.
E) centralized control.

Question

Quizplus · Accepted Answer

Total quality management emphasizes the involvement of all employees in improving processes and meeting customer needs, which is most consistent with decentralized control. Decentralized control involves delegating decision-making authority to lower-level employees, which aligns with the philosophy of total quality management. Bureaucratic control and centralized control, on the other hand, involve strict rules and hierarchy, which can hinder the flexibility and innovation required for total quality management. Feedforward control is a method of proactive control, which can be a component of total quality management, but is not the overall approach.

Total Quality Management Is Most Consistent with