The process for resolving union-management conflicts over interpretation or violation of a collective bargaining agreement is known as a _____.
A) complaint protocol
B) chain of command
C) grievance procedure
D) protest procedure
E) corporate campaign

Question

Quizplus · Accepted Answer

A grievance procedure is set up in a collective bargaining agreement to provide a formal process for employees and the union to bring complaints against the employer for violations or misinterpretations of the agreement. The procedure outlines the steps for resolving these conflicts, usually through a series of meetings or hearings.

The Process for Resolving Union-Management Conflicts Over Interpretation or Violation