Which of the following is in compliance with the core values of total quality management?
A) Providing quality training to specific employees.
B) Detecting errors and correcting them in an error-prone product or service.
C) Developing generalized methods and processes that only focus on meeting the needs of external customers.
D) Encouraging employees and customers to provide input on improving quality of products and holding costs down.
E) Measuring employees' progress based on the amount of work done rather than the feedback obtained from customers.

Question

Quizplus · Accepted Answer

Organizations that engage in total quality management promote cooperation with vendors, suppliers, and customers to improve quality and hold down costs. All employees receive training in quality. The managers measure progress of the employees with feedback based on the data.

Which of the Following Is in Compliance with the Core