Which of the following goals would be a good example of a "SMART" goal?
A) Improve customer satisfaction because our satisfaction numbers have decreased
B) Create new product ideas because our competition has introduced 3 new products in the past year
C) Reduce scrap rates in manufacturing by 20% by the end of the third quarter
D) Reduce the likelihood of product failures in the near future

Question

Quizplus · Accepted Answer

C is a SMART goal because it is specific (reducing scrap rates in manufacturing), measurable (by 20%), achievable (within the timeframe of the third quarter), relevant (to improving efficiency and reducing costs), and time-bound (tied to a specific end date). A, B, and D are not specific or measurable enough to be considered SMART goals.

Which of the Following Goals Would Be a Good Example