Marsha, a sales executive, faces issues while copying data from one spreadsheet to another. The formatting of the copied data is not the same as that of the data that is pasted. She started facing this problem only after her older spreadsheet application was upgraded to a newer version. She raises a ticket stating "Request older system. New system not working as desired." The IT technician misconstrues this as a request to replace the computer with an older version. When Marsha returns the next morning, she finds that her computer has been replaced with an older version. Which of the following is the reason why her request had been misunderstood?
A)absence of a proper IT-support structure
B)the lack of a dedicated help desk
C)different levels of communication skills
D)the jargon barrier

Question

Quizplus · Accepted Answer

The reason why Marsha's request had been misunderstood is that of the jargon barrier - the technician misunderstood the term "older system." This could have been avoided if Marsha had communicated her request more clearly or if the technician had clarified what she meant by "older system."

Marsha, a Sales Executive, Faces Issues While Copying Data from One