Total quality management (TQM) emphasizes all but which one of the following?
A) 100 percent accuracy in performing tasks
B) continuous improvement in all phases of operations
C) widespread adoption of industry standard operating practices
D) benchmarking and total customer satisfaction
E) empowerment of employees and team-based work design

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations,100 percent accuracy in performing tasks,involvement and empowerment of employees at all levels,team-based work design,benchmarking,and total customer satisfaction.

Total Quality Management (TQM) Emphasizes All but Which One of the Following