When Elena, manager of the sales department for Eversharp Knives, realized that her plan to increase her associates' sales levels was not producing the desired results, she instituted a refresher training course that helped the associates achieve better results. Which of the following management functions is illustrated in this scenario?
A)Planning
B)Organizing
C)Leading
D)Controlling
E)Budgeting

Question

Quizplus · Accepted Answer

The fourth function of management, controlling, monitors performance and implements necessary changes. By controlling, managers make sure that the organization's resources are being used as planned and that the organization is meeting its goals, such as quality and safety.

When Elena, Manager of the Sales Department for Eversharp Knives