Which gap is reduced by utilizing mystery shoppers?
A)standards
B)consistency
C)product
D)information
E)tangibility

Name: Which gap is reduced by utilizing mystery shoppers? A)standards B)consistency C)product D)information E)tangibility
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Mystery shoppers are professional shoppers who shop a store to access the service provided by store employees and the presentation of the merchandise in the store.Retailers can then assess the service quality to ensure that the set service goals are being achieved.

Which Gap Is Reduced by Utilizing Mystery Shoppers