Which of the following is NOT one of the gaps that is a component of the service gap?
A)knowledge gap
B)standards gap
C)performance gap
D)communications gap
E)delivery gap

Question

Quizplus · Accepted Answer

A service gap refers to the difference between the customer's expectations and the customer's perception of customer service.There are four different types of service gaps: knowledge,standards,communication and delivery.

Which of the Following Is NOT One of the Gaps