Which one of the following is not a tool that company managers can use to promote operating excellence in performing value chain activities?
A) Benchmarking
B) Adoption of best practices
C) TQM and/or Six Sigma quality control techniques
D) Business process reengineering
E) Adoption of standard industry techniques

Question

Quizplus · Accepted Answer

Adoption of standard industry techniques is not a tool for promoting operating excellence as it only ensures that a company is performing at par with the industry standards, rather than surpassing them. The other options listed (benchmarking, adoption of best practices, TQM and/or Six Sigma quality control techniques, and business process reengineering) are all effective tools for achieving operational excellence by identifying and improving inefficiencies in a company's value chain activities.

Which One of the Following Is Not a Tool That