What is the correct order of the CRM process?
A) data capture, data analysis, implementation, strategic decision making
B) data capture, strategic decision making, implementation, data analysis
C) data capture, data analysis, strategic decision making, implementation
D) data capture, implementation, decision making, data analysis
E) strategic decision making, data capture, data analysis, implementation

Question

Quizplus · Accepted Answer

The correct order of the CRM process is data capture, data analysis, strategic decision making, and implementation. This ensures that data is collected first, then analyzed to gain insights, which can inform strategic decision making. Finally, the implementation stage puts these decisions into action. Option C follows this sequence.

What Is the Correct Order of the CRM Process