A process useful in needs assessment that is closely related to Total Quality Management is:
A)online technology.
B)documentation.
C)benchmarking.
D)focus groups.

Question

Quizplus · Accepted Answer

Benchmarking is a process used in Total Quality Management where an organization compares its performance with that of the best in the industry. This helps to identify areas where the organization needs to improve and make changes to achieve its goals. Therefore, benchmarking is the best choice related to Total Quality Management as it helps to assess needs and improve performance. The other options (A, B, D) are also useful in needs assessment but do not have a direct relation to Total Quality Management.

A Process Useful in Needs Assessment That Is Closely Related