Employee behaviors that extend beyond normal job duties:
A)should be discouraged by organizational leaders.
B)are usually performed by people with low conscientiousness.
C)are the most important characteristics of people with an external locus of control.
D)are common in small businesses but never occur in large firms.
E)are called organizational citizenship behaviors.

Question

Quizplus · Accepted Answer

Employee behaviors that go beyond normal job duties are referred to as organizational citizenship behaviors. They are voluntary and not explicitly rewarded by the organization but contribute positively to the well-being and effectiveness of the organization.

Employee Behaviors That Extend Beyond Normal Job Duties