Which of the following statements about direct claims is most accurate?
A) Written claims are taken more seriously than claims made by phone or e-mail.
B) Direct claims require persuasion.
C) When you have a direct claim, your first step should always be to write a claim letter.
D) Direct claims should be written using the indirect pattern.

Question

Quizplus · Accepted Answer

Written claims are often taken more seriously because they provide a formal record of the complaint and can be more detailed and structured than phone or e-mail claims.

Which of the Following Statements About Direct Claims Is Most