What is predictive dialling?
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) None of these

Question

Quizplus · Accepted Answer

Predictive dialling is the process where outbound calls are automatically dialled and when someone answers, the call is forwarded to an available agent. This helps maximize the efficiency of agents and reduces time spent on waiting for calls to connect.

What Is Predictive Dialling