April, a manager in a call center, encourages her employees to solve customers' problems without her approval of the particular situation. Here April has empowered her employees.

Question

Quizplus · Accepted Answer

Empowerment is the process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization.

April, a Manager in a Call Center, Encourages Her Employees