Sherryl doesn't use online automated bill payment because she wants to have control over when she pays her bills. Even when she has enough money in her account to pay her bills, though, Sherryl still spends her weekend afternoons watching television rather than paying her bills. This is consistent with the idea of ____.
A) status quo bias
B) omission bias
C) reactance
D) temporal gain

Question

Quizplus · Accepted Answer

Sherryl's behavior is consistent with omission bias, which is the tendency to favor inaction over action, even when the outcome of inaction is worse than taking action. She wants control over when she pays her bills but chooses to procrastinate and watch TV instead of paying them, which is a form of inaction.

Sherryl Doesn't Use Online Automated Bill Payment Because She Wants