Using the total cost of ownership framework, statistical software manufacturer SPSS offers online training programs to reduce its customers'
A) acquisition costs.
B) possession costs.
C) usage costs.
D) disposal costs.
E) vendor costs.

Question

Quizplus · Accepted Answer

Online training programs help customers use the software more efficiently, thereby reducing usage costs by minimizing the time and resources needed to learn and operate the software.

Using the Total Cost of Ownership Framework, Statistical Software Manufacturer