One way to define the speaking-listening differential is to say:
A)active listening makes better speakers.
B)customers can listen to words at a rate more than five times as fast as the rate at which the salesperson can speak.
C)loose lips sink ships.
D)speaking divided by listening equals communication.
E)articulation equals listening divided by speech rate.

Question

Quizplus · Accepted Answer

The speaking-listening differential refers to the difference between the rate at which a speaker can articulate words and the rate at which a listener can process those words. Research has shown that customers can listen to words at a rate more than five times as fast as the rate at which a salesperson can speak, which highlights the importance of active listening in effective communication. Therefore, option B is the correct choice.

One Way to Define the Speaking-Listening Differential Is to Say