When is the ideal time to address service-related concerns of a guest with the goal of identifying problems and resolving them?
A) Before the guest checks in.
B) While the guest is still on the property.
C) Within 24 hours of the guest's departure.
D) Within 1 week of the guest's departure.

Question

Quizplus · Accepted Answer

The ideal time to address service-related concerns of a guest is while they are still on the property. This allows for immediate resolution of any issues and can improve guest satisfaction during their stay. Waiting until after the guest checks out may result in negative reviews or lost opportunities to rectify the situation.

When Is the Ideal Time to Address Service-Related Concerns of a Guest