Because of the nontangible nature of service, forecasting does not play as important role in service operations as in manufacturing operations.

Question

Quizplus · Accepted Answer

The statement is false. Although forecasting may be more challenging in service operations due to the intangible nature of services, it still plays an important role in service operations as it helps to predict demand and allocate resources accordingly.

Because of the Nontangible Nature of Service, Forecasting Does Not