Sometimes a "problem" can be solved when an employee simply vents frustration to a supervisor.
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Q24: A shop steward is an elected representative
Q25: Supervisors need not only answer employees' complaints
Q26: What type of conflict occurs between individuals
Q27: It is unusual for an aggrieved union
Q28: When making a decision,supervisors should review the
Q30: Arriving at a speedy settlement should not
Q31: Which of the following types of conflict
Q32: Supervisors should be reluctant to solve a
Q33: If a supervisor delays hearing a grievance
Q34: Nonunionized employees are sometimes afraid to bring
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