Every time one of his subordinates does something highly exceptional or something unsatisfactory,Rob records it in his employee work file.The information in this file serves as a factual record and helps Rob in assessing the performance of his team members and in supporting his ratings during performance appraisals.Based on the information provided in this scenario,Rob is most likely using the technique of the _____.
A)critical incident method
B)forced choice method
C)concurrent feedback method
D)field review method

Question

Quizplus · Accepted Answer

The critical incident method involves recording specific incidents of employee behavior that are either exceptionally good or exceptionally poor. These incidents are then used to evaluate an employee's performance and provide specific feedback on areas for improvement. The scenario describes Rob using this method by recording exceptional or unsatisfactory behavior in his employee work file.

Every Time One of His Subordinates Does Something Highly Exceptional