A retailer with high seasonality can best reduce its labor costs in the peak season through ________.
A) job standardization
B) carefully screening employees
C) developing employee performance standards
D) cross-training and developing self-service options for consumers

Question

Quizplus · Accepted Answer

Cross-training employees allows for more flexibility in scheduling and reduces the need for hiring additional staff during peak season. Developing self-service options for consumers also reduces the need for additional staff. Job standardization and employee performance standards may help with efficiency, but may not necessarily reduce labor costs. Carefully screening employees is important but may not necessarily result in cost reduction.

A Retailer with High Seasonality Can Best Reduce Its Labor