Which of the following is a clear performance standard?
A) Bring about a significant improvement in the morale of all workers.
B) Decrease the number of products rejected due to manufacturing defects by 10% over the next 6 months.
C) Completely eliminate all customer complaints.
D) Make assistants more efficient.

Question

Quizplus · Accepted Answer

A good standard must be specific, measurable, and attainable. The terms "significant improvement" and "more efficient" are too vague and a complete elimination of all complaints in one month is unlikely to be an attainable standard.

Which of the Following Is a Clear Performance Standard