The design of service processes is challenging because it involves a trade-off between ______.
A)customer expectations and product price
B)service provider expectations for profits and costs
C)customers' expectations and service providers' desire for efficiency
D)product price and delivery time

Question

Quizplus · Accepted Answer

Service process design requires balancing the expectations of customers, such as timely and personalized service, with the service provider's desire for efficiency and cost savings. It's important to meet customer expectations to ensure satisfaction and repeat business, but it's also essential to control costs and maintain a profitable business.

The Design of Service Processes Is Challenging Because It Involves