If a bank estimates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process?
A)identifying opportunities and threats
B)identifying strengths and weaknesses
C)analysing the organisation's resources
D)threat analysis
E)formulating strategy

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The Answer of If a bank estimates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process?
A)identifying opportunities and threats
B)identifying strengths and weaknesses
C)analysing the organisation's resources
D)threat analysis
E)formulating strategy

If a Bank Estimates the Capabilities of Its Training and Development