Knowing how to ____ a problem to those higher in the support chain is one of the first things you should learn on a new job.
A) delegate
B) recommend
C) downgrade
D) escalate
Correct Answer:
Verified
Q25: _ is required if the customer must
Q26: A positive and helpful _ helps establish
Q27: _ support requires more interaction with customers
Q28: Match each term with the correct statement
Q29: The best way to give bad news
Q31: Match each term with the correct statement
Q32: Probably the most significant indication that a
Q33: As a support technician,your goals can include
Q34: Match each term with the correct statement
Q35: Match each term with the correct statement
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