Total quality management:
A) is based on the ideas of Frederick Taylor
B) gives all employees the responsibility for achieving quality goals
C) gives managers total responsibility for achieving quality goals
D) was first successfully implemented in Australia, following attempts in the USA and Japan
E) All of these choices.

Question

Quizplus · Accepted Answer

Total quality management gives all employees the responsibility for achieving quality goals, not just managers. Choice A is incorrect as Frederick Taylor's ideas were not related to total quality management. Choice D is also incorrect as TQM was first successfully implemented in Japan, followed by the USA, then later in other countries.

Total Quality Management